ICMI’s ACCE Conference & Expo Announces 2009 Keynote Lineup
Published August 20th, 2009
The ICMI ACCE Conference & Expo, taking place October 5-9, 2009 at the Mandalay Bay in Las Vegas, has announced three prominent keynote speakers for the event.
Author, psychologist and award-winning speaker Dr. Janet Lapp will draw upon 25 years of experience to explain how to take smart risks in order to make a difference, keep team morale high, and develop personal and team accountability. Dr. Lapp’s presentation will take place on Wednesday, October 7th.
The next keynote address, taking place on Thursday, October 8th, will be given by Scott Deming. Drawing upon nearly thirty years of real, in-the-trenches corporate life, Mr. Deming will advise on how to break boundaries of the typical customer service process and offer information on how to take call center customer service to a new level through six critical steps to creating the “ultimate customer experience.”
Lane Becker, President and Co-Founder of “Get Satisfaction,” will give the final keynote, taking place on Friday, October 9th. This presentation will explore how innovative businesses are becoming more transparent with their audiences, and engaging customers to help solve each others’ problems, design new products and spread the word about their quality brands. Attendees will learn the overall framework and the key initial steps that all companies can take to begin having a real conversation with the customer.
“The theme of ACCE 2009 is ‘The Power of the Customer Experience,’ said Joy Sobhani, Conference Director for ICMI Events. “So we’re thrilled to feature such relevant and dynamic keynote presentations that address this critical topic.”
ACCE 2009 is presented by ICMI, one of the contact center industry’s most respected organizations and a part of Think Services. To register to attend the sixth annual ACCE event, or to find out more about the conference, media registration, and exhibition opportunities, please visit www.icmi.com/ACCE2009.
About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMI’s experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organization’s respected lineup of professional services including: Training and Certification, Consulting, Events, and Informational Resources. Founded in 1985, ICMI continues to serve as one of the most established and respected organizations in the call center industry.
About Think Services
Think Services connects specialized communities worldwide using educational events, consulting, training, certification, membership, and innovative media. Providing comprehensive opportunities for people to learn from, network with, and inspire each other, Think Services builds strong brands and works within communities to foster a unique affinity with its products and services. The division’s flagship products include the Game Developers Conference, the Webby Award-winning Gamasutra.com, Game Developer magazine, the International Customer Management Institute (ICMI), and HDI. Think Services is a subsidiary of United Business Media, a global media and marketing services company with a market capitalization of more than $1.6 billion. To learn more, visit www.think-services.com.
